Pre-sale service

1. Introduce the company status and product technology;
2. Provide technical consultation to customers and analyze and explain question;
3. Guided customers to choose products according to their needs.

Sale service

1. Follow up the contract, and organize various departments to review the contract;
2. If the contract is unclear or the parties need to negotiate, they shall be responsible for solving the problems;
3. Follow up the production and delivery according to the contract requirements, as well as the production status of the outsourcing parts.

After-sales service

After-sales service hotline: 0086-595-22422828
1. According to the contract, guided the installation and commissioning of the equipment for users on time;
2. On-site training to guide customers to standardize the operation and use;
3. Responsible for receiving and dealing with customers' complaints about product quality and service quality;
4. Tracking during the warranty period and implement dynamic management;
5. The warranty period is due to the quality problem of our products, so we are responsible for the warranty and replacement;
6. Responsible for the training of service personnel, so that the overall quality of service personnel continues to improve;
7. 24 hours to provide customers with the enterprise equipment failure call dispatch, business consultation and customer complaints, customer suggestions and services.